FAQs

  • What is AX Trace?

    AX Trace is an all-in-one AI traceability platform that helps organisations trust their data, explain AI decisions, and prove compliance.

    As a one-stop platform, AX Trace connects documents, workflows, systems, and AI outputs—so organisations can explain AI decisions, prove compliance, and operate with transparency and accountability.

    As AI adoption increases, organisations face growing expectations around AI governance and compliance, making data traceability essential.

  • What problems does AX Trace solve?

    Modern organizations face growing pressure to adopt AI while maintaining trust and accountability. AX Trace helps address:
    - AI accountability risks – Know how AI decisions are generated and validated
    - Fragmented systems – Connect data across ERP, MES, documents, and workflows
    - Poor data visibility – Make data easy to access, verify, and audit
    - Compliance and ESG pressure – Maintain clear audit trails and evidence
    - Ethical concerns with AI – Ensure explainable and responsible AI use
    - Rising operational scrutiny – Prepare for audits, governance, and reporting

    AX Trace turns fragmented data into a single, trusted source of truth.

  • How AX Trace works?

    AX Trace uses AI to connect and trace data across its full lifecycle.

    Using data provided by clients, AX Trace builds an AI-powered traceability layer that tracks:
    - Data origin
    - Data usage
    - Data transformations
    - AI-generated outputs

    From raw inputs and documents to workflows, decisions, and final outcomes, AX Trace enables:
    - Real-time monitoring
    - Compliance validation
    - Predictive risk alerts
    - Audit and recall readiness

    This creates a standard platform of trust across the organisation.

  • Is AX Trace only for supply chain tracking?

    No. While AX Trace supports supply chain traceability, it goes beyond physical product tracking.

    AX Trace also covers:
    - Digital records and documents
    - Operational workflows
    - Compliance and audit evidence
    - AI results and decision trails
    - ESG and governance reporting
    - Brand visibility through AI-driven search (AI SEO)

    This makes AX Trace suitable for manufacturing, ESG, legal, compliance, operations, and AI governance use cases.

  • Why does AX Trace offer a free HS Code Tracker?

    AX Trace provides a free HS Code Tracker (AX Tracey) to help companies quickly find the correct HS codes for product classification. Starting with Singapore and Taiwan.

    The tool:
    - Is also a free LLM Chatbot!
    - Simplifies country-specific HS code navigation
    - Reduces misclassification and compliance risks
    - Helps avoid shipment delays and incorrect declarations
    - Saves time and operational cost

    Companies can also request additional countries via the wishlist feature.

  • How does AX Trace support AI transformation at a lower cost?

    AX Trace is built to enable AI transformation without enterprise-level complexity or cost.

    It allows organizations to:
    - Reuse existing data and documents
    - Add AI accountability without replacing systems
    - Start small and scale gradually
    - Meet higher AI expectations with clear evidence

    This makes AX Trace especially suitable for SMEs that need trusted AI without large upfront investment.

  • What upcoming features are planned for AX Trace?

    AX Trace is rolling out a “Load and Trace” feature that allows users to:
    - Upload supply chain or operational data
    - Track product and data flows
    - Perform forward and backward traceability

    Upcoming enhancements also include:
    - Missing document reminders
    - Compliance risk prediction
    - Weather and disruption alerts
    - Route-based carbon footprint tracking

    These features reinforce AX Trace’s core value:
    Traceability + Compliance + ESG + Trusted AI

  • Who should use AX Trace?

    AX Trace is designed for organizations that need trust, transparency, and accountability in their data and AI usage, including:
    - SMEs adopting AI and digital transformation
    - Manufacturers and supply chain operators
    - ESG and compliance teams
    - Legal and audit professionals
    - Organizations preparing for regulatory scrutiny

  • How can AX Trace help my organization?

    AX Trace helps you:
    - Trust your data
    - Explain AI decisions
    - Prove compliance
    - Reduce risk
    - Improve operational transparency

    Learn how AX Trace can solve your data traceability challenges today.

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